IT HelpDesk ServiceNow (P655)
About Us:
As a SR IT HelpDesk ServiceNow at Kenility, you’ll join a tight-knit family of creative developers, engineers, and designers, who strive to develop and deliver the highest quality products into the market.
Technical Requirements:
- Bachelor's degree in Computer Science or Information Technology, or a comparable qualification.
- Proficiency in developing and configuring ServiceNow, including custom workflows and case management solutions.
- Understanding of how to manage ticketing systems, including email-to-ticket automation.
- Experience building interactive dashboards and reports within ServiceNow to track performance metrics and analyze data.
- Familiarity with integrating ServiceNow with other business systems to enhance functionality.
- Strong problem-solving skills, with the ability to diagnose and resolve platform issues quickly.
Soft Skills:
- Responsibility
- Proactivity
- Flexibility
- Great communication skills
